Returns and refunds Policy

Tours and walks: We understand that circumstances could arise where you may need to cancel your booking. Should this occur, as long as in excess of 30 day notice is given, the full deposit will be refunded without incurring a cancellation fee. If you inform us of your cancellation 30 – 7 days prior to the start of your tour, 50% will be refunded. If less than 7 days notice is given, regrettably we shall be unable to refund any monies paid by you. Where possible, transfer to alternative dates will be considered.

Please note, for refunds of walks or tours that are booked with a credit card, the credit card booking fees will not be refunded.

Bookings made through a booking agency may be subject to additional cancellation fees.

If circumstances arise that prevent CCET commencing the tour then full refunds of monies paid by you to CCET will be offered.

We reserve the right to modify the package as necessary.

We recommend you consider suitable travel insurance.

Bibbulmun Track hikes: All hiking tour departure dates are guaranteed on our Cape to Cape Track experiences, regardless of how many people are booked on each tour. However, experiences on the Bibbulmun Track require a minimum of 6 people for the tour to proceed. If a tour is not proceeding, we will inform you at least 30 days prior to the starting date of the tour and you will receive a full refund (excepting any credit card fees if you have paid by credit card).

Merchandise: CCET we will happily exchange merchandise purchased online (eg guide books and shirts) within 30 days of the date of purchase, provided the goods are in original condition and accompanied by proof of purchase. The exchange will be undertaken free of charge less postage/ shipping expenses.

 

Covid-19 related cancellations and refunds

We understand the outbreak of Coronavirus (COVID-19) has created uncertainly for many people considering travel. As such, we have amended our Returns and Refunds Policy to give peace of mind in the event you cannot travel to Margaret River for your walk or tour. COVID-19-related cancellations can be made up to 24 hours before the start of your walk or tour, entitling you to a free change of tour date or a full refund of the tour price including your deposit.

You must prove the cancellation is due to COVID-19. This can include:

  • Australian borders being closed to foreign visitors, thus preventing you from entering the country
  • The state border where you live or are travelling from being closed, thus preventing you from travelling to Western Australia
  • The Western Australian border being closed, thus preventing you from entering the state from elsewhere in Australia
  • Regional borders being closed within Western Australia, thus preventing you from entering the Margaret River region
  • You or a spouse or family member being notified by authorities that you or they must quarantine due to COVID-19, and the timing of your or their quarantine  prevents you from joining your walk or tour with us
  • Your airline cancels or reschedules flights due to COVID-19, thus preventing you from flying to Western Australia and joining your walk or tour with us

Refunds will not be provided for cancellations received less than 24 hours from the start time of your walk or tour.

If you need to cancel your tour due to COVID-19, please notify us as early as possible via both email (info@capetocapetours.com.au) and phone (0459 452 038 from within Australia and +61 459 452 038 from overseas).

Shipping and postage Policy

SHIPPING AND POSTAGE POLICY

The following policy describes how CCET will manage and handle the shipping and or postage of merchandise items purchased online through our website.

Our goal is to despatch any online order on the same or next working day that the order is received. However, please allow 3-5 working days for dispatch during peak walking periods.  Please note that you should allow a postage time to the east coast of upto 5 working days from the time of dispatch. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item or refund.

 Domestic (Australia wide): Standard delivery within Australia is free! Please note that we deliver using Australia Post.

 International: Please contact us about postage costs to your country to ensure prompt delivery.

Sarah W
Sarah W
07/07/2024
Mind and body looked after! My husband booked this for my birthday as we are keen walkers - we did the 14km walk with a guide - it was fantastic! not only was the view amazing but we learnt so much along the way - I would recommend to people who are curious!
jo H
jo H
23/06/2024
Absolutely wonderful walk The views were amazing, such an incredible walk. The support organised by Cape to Cape Explorer Tours was wonderful. They had thought about everything to make our walk so much more enjoyable. We didn't have to worry about accommodation, food or getting dropped off or picked up each day, they had it all planned. It allowed us to just walk and enjoy the incredible views of the whole track. Their staff were amazing. So friendly and helpful and very committed to an eco environment. I have recommend this group to my friends who are considering doing the walk.
Seeitbeforeitsgone
Seeitbeforeitsgone
06/06/2024
5-day Cape-to-cape highlights Cape to Cape made it possible for us to experience the track in comfort and within our time constraints. It's a beautiful hike, and Gene and his team take really good care of you. The food they provide is delicious and they have set up their trips to be as environmentally responsible as possible.
Freedom547922
Freedom547922
30/05/2024
Spectacular Such a well run and caring company, which ensured that our adventure was absolutely brilliant! All of the staff and guides are fantastic and you can tell the staff all enjoy working for Cape to Cape Explorer Tours too....always a great sign to me :)
Donna P
Donna P
27/05/2024
Beauty of the Land and Sea in WA An incredible journey from the beginning to the end with ‘postcard’ scenery at every corner. I had the privilege of hiking with a bunch of people (local and interstate) that kept me laughing all the way. A huge thank you to all the CCET team I met and the ones I didn’t - your countless hours of work were appreciated. My ‘glamping’ was very comfortable and all meals were amazing. This well organised adventure is provided by passionate, knowledgeable and entertaining humans. Thank you all !
Steve C
Steve C
25/05/2024
Absolutely Fabulous WOW, WOW, WOW. I have just completed the seven day end to end guided tour, and it was absolutely amazing. From the initial booking process, all the way from start to finish. This is an exceptional company which is run by passionate and amazing people. From my pickup in Perth to my drop off back in Perth, it was fantastic. The logistics involved in organising this guided hike ran like a well oiled machine. All the staff were absolutely amazing and extremely passionate about there jobs. From drivers to guides to the staff cooking and providing delicious meals every day to all the office staff, and our hosts at Surfpoint Resort, thank you, you are all amazing, I am hesitant to mention names individually as I don't want to miss anyone. Thany you, Thank you, Thank you. I can highly recommend Cape to Cape Explorer tours. And I will be back to do it again.
Leanne B
Leanne B
22/05/2024
Highly recommend Cape to Cape Explorer Tours Great experience with Cape to Cape Explorers Tours. Gene and his team could not do enough for us. Beautiful scenery and a challenging walk if you’re doing the entire track. Highly recommended!
SeaDiva
SeaDiva
16/05/2024
Best hiking tour in Australia Thank-you to everyone at CCET, what a professional, well run outfit. The Guides were incredible, mostly local, born and bred in the region, caring, knowledgable and incredibly passionate about the region. Each day has a different theme and the guides share internesting information relating to that days theme, so you were not only immersed in the beautiful landscape but came away learning so much about this much loved region. The food was incredible, the in house caterng was delicious, healthy, generous and offered great variety. But what made it even better was the opportunity to eat out at local pubs, breweries & wineries, sample local produce and experience a local farmers market. I came away feeling like I'd not just gone on a hike, but was able to really experience the Margaret river region. The accomdation was comfortable, spacious and clean. The staff have thought of everything you could possible need to make your stay comfortable and ensure you recovered each night and woke up refreshed and eager to get back out on the track each day. I cannot think of a thing that I wanted for the entire week. For me what sets CCET apart from other hiking tour providers was their care, generosity and flexibility. Sometimes one size does not fit all. A group hike will attract a range of people, of various ages, fitness and hiking ability. CCET were able adapt and accomodate a range of different needs and ensure got the most out of there adventure. I cannot recommend Cape to Cape ExplorerTours more highly, they are a 5 *operation.
Margaret A
Margaret A
13/05/2024
Fun walking experience I had an incredible time, the guides were professional, shared so much local knowledge and included surprises along the way. The food was delicious and you never went hungry. Accommodation was clean and well managed. I would definitely recommend you take on this adventure Margaret River is full of history and diverse landscapes.
O3232PRmaryf
O3232PRmaryf
13/05/2024
Just brilliant! Excellently organised trip, with great accomodation, food and transport. The track guides and support staff were all fantastic, leaving us to simply enjoy the gorgeous scenery and the experience! A total package . If you are thinking of walking the Cape, this is the group to do it with, whether you choose a guided walk or a self guided experience.

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Get in touch

Phone: 0459 452 038

Email:  info@capetocapetours.com.au

Office and postal address: 1/24 Auger Way West, Margaret River, Western Australia 6285

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