Returns and refunds Policy

Tours and walks: We understand that circumstances could arise where you may need to cancel your booking. Should this occur, as long as in excess of 30 day notice is given, the full deposit will be refunded without incurring a cancellation fee. If you inform us of your cancellation 30 – 7 days prior to the start of your tour, 50% will be refunded. If less than 7 days notice is given, regrettably we shall be unable to refund any monies paid by you. Where possible, transfer to alternative dates will be considered.

Please note, for refunds of walks or tours that are booked with a credit card, the credit card booking fees will not be refunded.

Bookings made through a booking agency may be subject to additional cancellation fees.

If circumstances arise that prevent CCET commencing the tour then full refunds of monies paid by you to CCET will be offered.

We reserve the right to modify the package as necessary.

We recommend you consider suitable travel insurance.

Bibbulmun Track hikes: All hiking tour departure dates are guaranteed on our Cape to Cape Track experiences, regardless of how many people are booked on each tour. However, experiences on the Bibbulmun Track require a minimum of 6 people for the tour to proceed. If a tour is not proceeding, we will inform you at least 30 days prior to the starting date of the tour and you will receive a full refund (excepting any credit card fees if you have paid by credit card).

Merchandise: CCET we will happily exchange merchandise purchased online (eg guide books and shirts) within 30 days of the date of purchase, provided the goods are in original condition and accompanied by proof of purchase. The exchange will be undertaken free of charge less postage/ shipping expenses.

Covid-19 related cancellations and refunds

We understand the outbreak of Coronavirus (COVID-19) has created uncertainly for many people considering travel. As such, we have amended our Returns and Refunds Policy to give peace of mind in the event you cannot travel to Margaret River for your walk or tour. COVID-19-related cancellations can be made up to 24 hours before the start of your walk or tour, entitling you to a free change of tour date or a full refund of the tour price including your deposit.

You must prove the cancellation is due to COVID-19. This can include:

Australian borders being closed to foreign visitors, thus preventing you from entering the country
The state border where you live or are travelling from being closed, thus preventing you from travelling to Western Australia
The Western Australian border being closed, thus preventing you from entering the state from elsewhere in Australia
Regional borders being closed within Western Australia, thus preventing you from entering the Margaret River region
You or a spouse or family member being notified by authorities that you or they must quarantine due to COVID-19, and the timing of your or their quarantine prevents you from joining your walk or tour with us
Your airline cancels or reschedules flights due to COVID-19, thus preventing you from flying to Western Australia and joining your walk or tour with us

Refunds will not be provided for cancellations received less than 24 hours from the start time of your walk or tour.

If you need to cancel your tour due to COVID-19, please notify us as early as possible via both email (info@capetocapetours.com.au) and phone (0459 452 038 from within Australia and +61 459 452 038 from overseas).

Shipping and postage Policy

SHIPPING AND POSTAGE POLICY

The following policy describes how CCET will manage and handle the shipping and or postage of merchandise items purchased online through our website.

Our goal is to despatch any online order on the same or next working day that the order is received. However, please allow 3-5 working days for dispatch during peak walking periods. Please note that you should allow a postage time to the east coast of upto 5 working days from the time of dispatch. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item or refund.

Domestic (Australia wide): Standard delivery within Australia is free! Please note that we deliver using Australia Post.

International: Please contact us about postage costs to your country to ensure prompt delivery.

steveall14

30/06/2023

the best - simply do it Fantastic trip - despite thinking I knew the region very well after more than 30 years visiting, it was just so different and more majestic doing it this way. Every single one of the staff involved clearly does this job because they love it - and this shone through in their knowledge of the area, their care of those engaged in the trip, their eye for detail. It was personable, professional, great food, great accommodation, great advice, warm lovely people picking you up and dropping you off. I've done a few of these types of hikes, and these guys made it the best. Do it!

susan50-7

07/06/2023

7 Glorious Days of Hiking A wonderful experience walking the Cape to Cape track self guided with this tour company, Accommodation, food and transport were perfect. The staff who transported us to and from the track were so nice, very informative and fun. Being in our late 60's it is a challenging hike but doable with a bit of training. Having only travelled from Perth to complete this hike I have a new love and respect for this region of WA.

Erica H

25/05/2023

Challenging but amazing. Fantastic hike - ever-changing terrain, magical coastlines, wildlife, forests - such a well organised self-guided hike.

Noel5413

24/05/2023

Brilliant I cannot speak highly enough of Cape to Cape Explorer Tours - every part of the trip was superb, they even organised a week of perfect weather for our week as well !From the moment we were picked up by bus in Perth to the moment were were dropped back a week later was brilliant. The staff, the organisation, facility glamping at Surfpoint Resort, the food and transport could not be faulted. The knowledge and passion of the each day's guides was tremendous and inspiring.I too give them a 11 out of 10 for sure !!

Susan T

13/05/2023

What a Wonderful experience I just completed the Cape to Cape Explorer Tour last week. It was such an amazing experience for my first long trek. The support was faultless and the facilities, food organization just 10 out of 10.In fact I would give them 11 out of 10.From start to finish we were cared for like family and I was so blessed to be doing it with the most wonderful group of people I have met in a long time. We ranged in age from 70 to 28 and all got on so very well.Lots of laughs, lots of constant encouragement and the guides are absolutely amazing. All of them wonderful humans who care so deeply about our planet. Nic and Nick and Nicky are so lovely and the work they do to keep it running smoothly is a credit to them. I can not recommend this highly enough Regards Susie McDonald

Leigh P

09/05/2023

Awesome time The best trip I have done. The Cape to Cape team were so good. They knew their stuff and were always helpful and obliging. I was travelling alone and lucked out with the group I joined. Thanks JAG1 for being the best travel buddies. It was great fun.

berran2015

07/05/2023

The final count down! We had a truely wonderful time on our self guided trip to celebrate our combined 50ths. Cape to cape tours looked after us so well, from our initial booking until the final day. Glenn, our bus driver on the last day deserves a special mention for getting us moving with the perfect 80s playlist and great recommendations of small wineries and restaurants to visit when we finished. It was our fastest leg!

Michael

29/04/2023

Outstanding Tour Company! I had a fantastic experience walking the Cape-to-Cape track (6 days solo, self-guided). Cape to Cape Explorer Tours provided everything (accommodation, maps, track notes, meals and drop-off/pickup at each day's start/finish points) - they were professional, punctual, friendly and extremely helpful. I also appreciated their communication - I received information from them (confirmation of accommodation arrangements and daily meet-up times, advice on the track, etc.) right through the entire trip. If you're thinking of walking the track, I highly recommend Cape to Cape Explorer Tours - 5 stars is not nearly enough!

Alison G

25/04/2023

wonderful break This was a great experience! Being surrounded by untouched beaches and coves and caves, finishing in the beautiful Karri forest. Don't be fooled though- it is very hard- although it is called 'Cape to Cape Track', for a lot of it there is actually no track! Climbing over granite and limestone rocks, navigating steep sand dunes, stairs with chains, and overgrown paths. The beach walking killed me- unfortunately the week we were there it was unseasonably hot- so very hard!Cape to Cape Explorer Tours were great- everything taken care of- breakfast box was amazing- lunches and trail snacks yummy- and all staff so knowledgable, and friendly, and encouraging.!

Di T

23/04/2023

BEST Tour company EVER! Gene Hardy and the crew from Cape to Cape Explorer Tours were absolutely fantastic and I had the best experience on my recent Cape to Cape guided hike. Every aspect of the trip was delivered with a smile and a can-do attitude. Every member of staff including guides, caterers, drivers, and the Surfpoint crew, was happy, passionate about their job, and very accommodating. I went with a group of friends and they were all super impressed with this company. I would thoroughly recommend them to anyone who is looking for a tour company that genuinely lives its values and strives to make all aspects of your experience fun, stress-free, and memorable.