Returns and refunds Policy
Tours and walks: We understand that circumstances could arise where you may need to cancel your booking. Should this occur, as long as in excess of 30 day notice is given, the full deposit will be refunded without incurring a cancellation fee. If you inform us of your cancellation 30 – 7 days prior to the start of your tour, 50% will be refunded. If less than 7 days notice is given, regrettably we shall be unable to refund any monies paid by you. Where possible, transfer to alternative dates will be considered.
Please note, for refunds of walks or tours that are booked with a credit card, the credit card booking fees will not be refunded.
Bookings made through a booking agency may be subject to additional cancellation fees.
If circumstances arise that prevent CCET commencing the tour then full refunds of monies paid by you to CCET will be offered.
We reserve the right to modify the package as necessary.
We recommend you consider suitable travel insurance.
Bibbulmun Track hikes: All hiking tour departure dates are guaranteed on our Cape to Cape Track experiences, regardless of how many people are booked on each tour. However, experiences on the Bibbulmun Track require a minimum of 6 people for the tour to proceed. If a tour is not proceeding, we will inform you at least 30 days prior to the starting date of the tour and you will receive a full refund (excepting any credit card fees if you have paid by credit card).
Merchandise: CCET we will happily exchange merchandise purchased online (eg guide books and shirts) within 30 days of the date of purchase, provided the goods are in original condition and accompanied by proof of purchase. The exchange will be undertaken free of charge less postage/ shipping expenses.
Covid-19 related cancellations and refunds
We understand the outbreak of Coronavirus (COVID-19) has created uncertainly for many people considering travel. As such, we have amended our Returns and Refunds Policy to give peace of mind in the event you cannot travel to Margaret River for your walk or tour. COVID-19-related cancellations can be made up to 24 hours before the start of your walk or tour, entitling you to a free change of tour date or a full refund of the tour price including your deposit.
You must prove the cancellation is due to COVID-19. This can include:
- Australian borders being closed to foreign visitors, thus preventing you from entering the country
- The state border where you live or are travelling from being closed, thus preventing you from travelling to Western Australia
- The Western Australian border being closed, thus preventing you from entering the state from elsewhere in Australia
- Regional borders being closed within Western Australia, thus preventing you from entering the Margaret River region
- You or a spouse or family member being notified by authorities that you or they must quarantine due to COVID-19, and the timing of your or their quarantine prevents you from joining your walk or tour with us
- Your airline cancels or reschedules flights due to COVID-19, thus preventing you from flying to Western Australia and joining your walk or tour with us
Refunds will not be provided for cancellations received less than 24 hours from the start time of your walk or tour.
If you need to cancel your tour due to COVID-19, please notify us as early as possible via both email (email@example.com) and phone (0459 452 038 from within Australia and +61 459 452 038 from overseas).
Shipping and postage Policy
SHIPPING AND POSTAGE POLICY
The following policy describes how CCET will manage and handle the shipping and or postage of merchandise items purchased online through our website.
Our goal is to despatch any online order on the same or next working day that the order is received. However, please allow 3-5 working days for dispatch during peak walking periods. Please note that you should allow a postage time to the east coast of upto 5 working days from the time of dispatch. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item or refund.
Domestic (Australia wide): Standard delivery within Australia is free! Please note that we deliver using Australia Post.
International: Please contact us about postage costs to your country to ensure prompt delivery.
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