Useful information

Terms and Conditions

All itineraries will remain flexible to ensure you safely and comfortably experience the best of the Cape to Cape Track — and get everything you wish for from your tour.

Margaret River · Western Australia

Booking terms

By paying your deposit, you agree to the CCET Booking Terms and Conditions.

All participants are required to fill out an online registration form, which includes an indemnity and release.

Bookings are confirmed on receipt of payment of deposit by CCET, this amount being:

For half-day, full-day and evening experiences: Full payment is requested at time of booking.
For multi-day experiences: We require a 30% deposit to confirm the booking and secure your experience. Final payment is required 4 weeks before the trip commences. A final invoice will be payable by you, if/as required at completion of the tour, to cover any additional expenses incurred by CCET, for example variations to the itinerary (related expenses will be discussed with you), sundry purchases you may request or damage to satellite tracker, other hired equipment or to accommodation facilities.
For track transfer service: Full payment is required 7 days prior to your first transfer. Specifically for track transfer service, a cancellation fee of 50% applies with less than 7 days notice of cancellation. Any variations to the itinerary may result in extra charges payable by you (and any such additional fee will be advised at the time of itinerary alteration).

Our cancellations and refunds page describes how CCET will address any requests for changes, exchanges or cancellations of our tours or merchandise.

Privacy Policy

At Cape to Cape Explorer Tours (CCET), we believe that you have a right to know how we handle any information or data you supply to us. As such, the purpose of this policy is to guide our internal use of data and to disseminate this approach to all our customers and clients. It is not a legally binding contract. It is a statement of intent made in good faith and transparency.

Data is used for the express purpose of enabling you to understand our services and products and to book tours and purchase products.
Data may be kept indefinitely.
Where necessary, CCET may need to forward relevant contact details on to our third party service providers, for example accommodation providers.
When you purchase a tour or product from CCET, data gathered is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your booking to clarify details or advise you of any changes or cancellations to your booking.
Data is never bartered or sold for commercial gain.
Data is never provided to an advertiser.
We will use your address, email address and/or telephone number to contact you when you submit a question, suggestion or comment.
In the event of a legal process being initiated CCET may be required to provide data to law enforcement.
Data may be used for internal analytic services and reviews of our website performance.
We may amend this policy from time to time and will place any such amendments on this website.
Links to other websites are provided for the convenience of our customers and clients. The provision of these links does not imply an endorsement of the views, information or products provided by such websites. If you submit personal information to or via any linked site, the privacy principles applying to that information will be outside of our control.

If you are unsure of the meaning or interpretation of any element of this policy please get in touch via the Contact us page.

Indemnity

The following indemnity statement is to be read and agreed to by each person participating in a Cape to Cape Explorer Tours experience (the “Event”). If the person is less than 18 years old, consent from a parent or guardian will be needed on their behalf.

This statement contains a release of liability clause. Please read it carefully. When booking a tour, you agree that you understand and accept all the terms and conditions.

Participation declaration

When booking a tour conducted by Explorer Tours Pty Ltd, trading as Cape to Cape Explorer Tours (“CCET”), and participating in the event you acknowledge and agree that:

‘Provider’ referred to in this document is Explorer Tours Pty Ltd, trading as Cape to Cape Explorer Tours and includes where the context permits all directors, employees, volunteers, representatives, agents and all bodies involved in running the Event. “Claim” means and includes any action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising including but not only limited to negligence.
My participation in the Event will be subject to my complying with this declaration and any reasonable direction issued by the Provider or its representatives. I agree to abide by all the instructions given, rules and regulations governing the Event.
Warning: The Event, in addition to usual dangers and risks inherent, has certain additional dangers and risks, some of which include rugged terrain and wilderness; physical exertion for which I may not be prepared; weather extremes subject to sudden and unexpected change; remoteness to normal medical services; and evacuation difficulties. I acknowledge that I will be participating in activities that potentially carry the risk of harm of personal injury or death. My presence at and participation in this Event will be entirely at my own risk.
Exclusion of Liability: I acknowledge that where I am a consumer of recreational services, as defined by any relevant law, certain terms and rights usually implied into a contract for the supply of goods or services may be excluded. I acknowledge that these implied terms and rights and any liability of the Provider flowing from them, are expressly excluded to the extent possible by law, by this declaration.
Release and Indemnity: In consideration of the Provider accepting my participation in the Event, I: (a) release and will release the Provider from all Claims that I may have or may have had but for this release arising from or in connection with my participation in the Event; and (b) indemnify and will keep indemnified the Provider to the extent permitted by law in respect of any Claim by any person arising as a result of or in connection with my participation in the Event.
Fitness to Participate: I declare that I am medically and physically fit and able to participate in the Event. I will immediately notify the Provider (in writing prior to the Event and in person during the Event) of any change to my medical condition, fitness or ability to participate. I understand and accept that the Provider will continue to rely upon this declaration as evidence of my fitness and ability to participate.
Rescue, First Aid & Medical Treatment: I consent to receiving any rescue assistance, first aid and medical treatment that the Provider or authorised representatives consider necessary or desirable during the Event. I will accept the assistance, first aid and/or medical treatment from the Provider or authorised representatives. I agree to reimburse the Provider for any costs or expenses incurred by it in providing me with rescue assistance, first aid or medical treatment, including evacuation. I consent to the hospital/doctor report(s) relating to any medical attention received being given to the Provider.
Right to use image: I acknowledge and consent to photographs and electronic images being taken of me during my participation in the Event. I acknowledge that such photographs and images are owned by the Provider and they may use the photographs for promotional or other purposes without my further consent being obtained. Further, I consent to the Provider using my name, statements or otherwise at any time by any form of media, without payment or compensation.
Prevailing conditions: I acknowledge and agree that the Event can and will be affected by the weather and that the weather conditions may change without warning. I understand that the Provider may need to cancel, halt, delay or re-route the Event in response to hazards including extremes of weather, fire, flood or path instability. Where possible the Provider will attempt to preserve the nature of the Event. I accept that if the Event is cancelled for any reason whatever, my fees may not be refunded.

When booking a tour, you confirm that you have provided the information required. You covenant and warrant that (a) all information provided is true and correct; and (b) I have read, understood, acknowledge and agree to the above declaration including but not only the warning, exclusion of liability, release and indemnity.

Cancellations and refunds

We understand that circumstances could arise where you may need to cancel your booking. This page explains how refunds, date changes and merchandise exchanges are handled.

Tours and walks

Should you need to cancel, as long as in excess of 30 days’ notice is given, the full deposit minus a 5 per cent admin and booking fee will be refunded. If you inform us of your cancellation less than 30 days prior to the start of your tour, regrettably we shall be unable to refund any monies paid by you. Where possible, transfer to alternative dates will be considered.

Please note, for refunds of walks or tours that are booked with a credit card, the credit card booking fees will not be refunded.

Bookings made through a booking agency may be subject to additional cancellation fees.

If circumstances arise that prevent CCET commencing the tour then full refunds of monies paid by you to CCET will be offered.

We reserve the right to modify the package as necessary.

We recommend you consider suitable travel insurance.

Bibbulmun Track hikes: All hiking tour departure dates are guaranteed on our Cape to Cape Track experiences, regardless of how many people are booked on each tour. However, experiences on the Bibbulmun Track require a minimum of 6 people for the tour to proceed. If a tour is not proceeding, we will inform you at least 30 days prior to the starting date of the tour and you will receive a full refund (excepting any credit card fees if you have paid by credit card).

Merchandise

CCET will happily exchange merchandise purchased online (for example guide books and shirts) within 30 days of the date of purchase, provided the goods are in original condition and accompanied by proof of purchase. The exchange will be undertaken free of charge less postage/shipping expenses.

Shipping and postage

Our goal is to despatch any online order on the same or next working day that the order is received. However, please allow 3–5 working days for dispatch during peak walking periods. Please note that you should allow a postage time to the east coast of up to 5 working days from the time of dispatch. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item or refund.

Domestic (Australia wide): Standard delivery within Australia is free. Please note that we deliver using Australia Post.

International: Please contact us about postage costs to your country to ensure prompt delivery.

TRIPADVISOR REVIEWS

What our walkers say

      EXCELLENT  
   Based on 712 reviews 
    
 
 
 
   
 
 
       Posted on Tripadvisor  
   
   Rachael P 
 
 
 
 Verified Cape to Cape Hike
Would highly recommend. Absolutely everything was spot on from the hosts, food, accommodation, guides, logistics and not to mention the actual walk which is the best experience. We had a 10/10 week.
  
 
      Posted on Tripadvisor  
   
   David L 
 
 
 
 Verified Amazing service, experience and enthusiasm
I have been in customer service all my working life and can honestly say that CCE tours are at the top of my list when it comes to wowing a customer. I travelled with my two nieces and we were all amazed at the professionalism, experience, enthusiasm and generosity of all the staff associated with CCE tours. It is the little extras that made my trip so enjoyable. The staff certainly know how to make a customer feel welcomed and appreciated. I can't rate this experience highly enough and have told many people about it.
  
 
      Posted on Tripadvisor  
   
   Shehana E 
 
 
 
 Verified An incredible life highlight!
Walking the Cape to Cape Track was an incredible life highlight, and I’m so grateful I chose Cape to Cape Explorer Tours to make this adventure possible. A huge thank you to Gene, the owner, who was wonderful in organising everything for our group during one of the busiest weeks for the team. His care and effort in making it all come together were truly appreciated. Floss, the CEO, was so hands-on and there for us throughout the experience. A special highlight was Day 5, after the challenging Boodjidup Beach, when she had freshly baked scones ready for our morning tea. What a thoughtful and delicious surprise, and just one example of the personal touches that made this trip so special! Our guides, Scott, Kate, James, Kristie and Murray, were all incredibly knowledgeable, engaging and supportive. They shared so much about the region’s geology, marine life, flora, fauna and history, bringing the track to life each day. Just as importantly, they worked beautifully with a group of walkers with varying fitness and hiking experience, encouraging us and helping us achieve something truly special. The organisation, accommodation, food, transport and the care shown by the entire team made the whole experience so enjoyable. Nothing felt like too much trouble, and there were so many thoughtful touches along the way. Completing the Cape to Cape was challenging, rewarding and deeply memorable. I came away with a huge sense of achievement, wonderful memories and an even greater appreciation for this beautiful part of Western Australia. Thank you, Gene, Floss, our guides and the entire Cape to Cape Explorer Tours team for helping make this an unforgettable adventure and a true highlight of my life. I would wholeheartedly recommend you to anyone considering this walk!
  
 
      Posted on Tripadvisor  
   
   Jess M 
 
 
 
 Verified An amazing and unforgettable experience! Highly recommended
What an amazing hike! The location was stunning, flora and fauna was breathtaking- wildflowers, birds, whales, kangaroos, snakes and monitor lizards! The other participants on the hike with me were the most lovely bunch of humans and was a privilege to walk these lands with them. Cape2cape crew were brilliant- so well organised and supportive. Thankyou!
  
 
      Posted on Tripadvisor  
   
   Yvonne R 
 
 
 
 Verified Amazing
Well organised, knowledgeable guides and comfortable accommodation. Meals substantial and nutritious.
  
 
      Posted on Tripadvisor  
   
   Sharon B 
 
 
 
 Verified End to End October 2026
Thoroughly enjoyed the end to end experience, guided by the most passionate, well informed, accommodating guides on each day. Catering for all situations, fitness levels and ages this company was nothing short of exceptional in all areas from enquiries, booking, hiking, accommodation, meals and everything in between. Privileged to see amazing coastline and being well cared for by Cape to Cape Explorer Tours
  
 
      Posted on Tripadvisor  
   
   Justine R 
 
 
 
 Verified Absolute top rated
Just finished a five day self guided walk. Cannot rate the staff highly enough. The catering was superb, logistics faultless, and whole experience an absolute joy. Would highly recommend this tour to any one. I am sad to be finished!
  
 
      Posted on Tripadvisor  
   
   Ruby 
 
 
 
 Verified So glad we chose Cape to Cape Explorer Tours
Our 5 day self guided ‘Best Of Cape to Cape’ tour was fantastic! The communication, logistics, meals, friendliness of the staff, and accommodation options were exemplary. We were very well looked after and all questions and concerns were handled with care and kindness. The walk was spectacular! Every day was different and was quite challenging in parts (68 and 70 years old). The colourful wildflowers and breathtaking views were a constant source of amazement. We were supplied with an emergency location device which provided reassurance in case of an accident or injury. We are so glad we chose Cape to Cape Explorer Tours to organise this unforgettable experience for us. It was perfect in every way.
  
 
      Posted on Tripadvisor  
   
   MaxAtHome99 
 
 
 
 Verified Excellent Experience
I joined a mixed group of regular Cape to Cape walkers, and a Highlights group. It was nice to have the option to walk longer days if I chose or do the shorter day, depending on how I felt. Being on a guided tour, our guides had a theme for the day. One day we would learn about flora, another indigenous information of the area, fauna, and so on. Gene and his team were excellent, providing for all of our needs. Everyone was so friendly and welcoming. I would thoroughly recommend it for anyone thinking about going on the Cape to Cape hike.
  
 
      Posted on Tripadvisor  
   
   Roy B 
 
 
 
 Verified Do yourself a favour and go with CCET!
This is our third trip with CCET. Do not even contemplate using other companies (we have and suffered for it). They are so professional, all the guides are locals, knowledgeable and passionate. Nothing is a problem and you will gain many astonishing memories.

News from the Track

Australia’s top walks

November 3, 2026

3 Day Highlights Cape to Cape hike

October 28, 2026

Cape to Cape Explorer Tours and Surfpoint Resort finalists in tourism awards

October 20, 2026

Orchids of the Cape to Cape Track

October 13, 2026

GIFT CARDS

Give the gift of adventure

Give the gift of adventure with one of our gift vouchers! Choose an 8-Day End-to-End Guided Experience voucher or a self-guided 4-Day Highlights voucher, or flexible $200 gift card or $500 gift card to use towards any tour.

Explore gift cards

Connect With Us

Get in touch

Phone: 0459 452 038

Email: info@capetocapetours.com.au

Office and postal address: 1/24 Auger Way West, Margaret River, Western Australia 6285

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Terms & Conditions
Cancellations & Refunds
Indemnity