Earlier this year author, podcaster and speaker Mel Telecican from Customer-Centric Coach joined Cape to Cape Explorer Tour for our 8 Day End-to-End Catered Comforts. Mel was not only in awe of the diversity and beauty of the Cape to Cape track, but also the teams enthusiasm, energy and passion for sharing the regions unique environment with all people alike.

Managing Director Gene Hardy is the focus of episode 18, titled Client Outcome and Process-Driven Business on Mel’s online podcast. The interview outlines the evolution of Cape to Cape Explorer Tours, encompassing Gene’s aspiration to exceed the expectation of clients and ensure 100% product satisfaction.

Some of the experiences Gene shares includes

  • An extreme project he undertook to deliver client outcomes
  • How to run a business with fluctuating staff needs
  • Opportunities for client feedback
  • How to build on business strengths
  • How to set up your business from the start
  • What he’s done to allow scalability
  • How he creates a work and lifestyle balance; and
  • His one tip to save money and time in business

Follow this link to listen to Mel Telecican and Gene Hardy discuss his developmental insight and successes through his journey as a small business owner. 

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